Copy the template(s) you have downloaded from Microsoft and paste them there. Find out the field “Default personal templates location”. Select “Save” from the left panel menu.ģ. Now, open the application you want to use your custom template, for example, Word or Excel.ġ. Download the template you want from here. If you’re still unable to use the template, you have to get the template manually from Microsoft. Run the following commands simultaneously: Start Command Prompt with administrative privilege by right-clicking on it and selecting “Run as administrator”.Ģ. If your connection is having problem, then do the following:ġ. Then, try to download the template manually.Īllow “*.” inside your firewall that is being used to download template. If you have feedback for TechNet Support, contact think the particular Active Directory account might be blocked by IT policy or security software to connect the .įirstly, disable the firewall and antivirus. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office If the user has installed Visio viewer, some of our customers fixed this issue after removing it.Ĭonfiguration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Then, please make sure the "Allow Office connect to the Internet" Option is enabled (Path: File | Option | Advance | Trust center| Privacy setting). > Tested on different MachinesWas this issue occurred with Other Office suits, such as Word 2013?.Was the user get the error message "Something went wrong while downloading your template." when download Excel template?.Regarding of the issue, please provide us more information to assist you better.
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